Welcome, creatures of the night and costume connoisseurs! At Halloween Shop, we want your spooky shopping experience to be as seamless as a ghost floating through walls. Below you’ll find all the eerie details about our shipping and returns policies.

🚚 Shipping Information

🕐 Order Processing Time

All orders take 1-2 business days to process before shipping. During peak spooky season (September-October), please allow up to 3 business days for processing.

📦 Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for those who want their costumes faster than a vampire at sunset!

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Perfect for patient phantoms planning ahead!

Shipping Note: We ship globally, but cannot deliver to some Asian countries and remote areas. If you’re unsure about your location, contact our ghoulish support team!

🔄 Returns & Exchanges

If your spooky selection needs adjusting, our returns policy is here to help – with fewer tricks and more treats!

🕐 Return Timeframe

You have 15 days from the delivery date to initiate a return or exchange. That’s enough time for even the slowest zombie to make a decision!

📦 Return Conditions

To ensure your return goes smoother than a ghost floating through walls:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Provide your original order number

🚫 Non-Returnable Items

Some items are too terrifying to return to their coffins:

  • Accessories that have been opened or used (from our Accessories menu)
  • Children’s costume sets with broken seals (from our Childrens collection)
  • Custom or personalized items that would give even Frankenstein’s monster nightmares to reproduce
  • Items purchased during our “Full Moon Flash Sales” (clearly marked at time of purchase)

🔄 The Return Process – Step by Spooky Step

Step 1: Contact Our Ghoulish Support Team

Within 15 days of delivery, email us at [email protected]

Step 2: Fill Out Our Return Form

Use the template provided below or we’ll send you one

Step 3: Wait for Our Response

We’ll send you a return authorization and shipping instructions faster than a witch can fly on her broomstick

Step 4: Package Your Items Securely

Use the original packaging if possible to protect your items on their journey back to our haunted headquarters

Step 5: Ship to Our Haunted Headquarters

Send your return to: 309 Brooke Court, Panama City, US 32404

Step 6: Keep Your Tracking Number

Like a vampire protecting his reflection, guard this number carefully!

💸 Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days (faster than a skeleton can rattle its bones!)
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless we sent the wrong item or it arrived damaged

🔄 Exchange Process

Want to trade your zombie costume for a 1920’s flapper dress? Exchanges follow the same process as returns. Include your exchange request in your return form, and we’ll ship your new item once we receive the return.

📝 Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Halloween Shop Ghouls,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]

Order Date: [Date you placed order]

Items to Return: [List items with sizes/colors]

Reason for Return: [Size issue, wrong item, changed mind, etc.]

Preferred Resolution: [Refund / Exchange for (specific item)]

Please send me the return authorization and instructions at your earliest convenience.

Spookily yours,

[Your Name]

🚚 Damaged or Wrong Items

If your item arrived looking like it lost a fight with a werewolf, or if we sent the wrong spellbook entirely, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “double double toil and trouble!”

👻 Questions?

Our monstrously helpful support team is waiting to assist you:

Remember: At Halloween Shop, we believe every costume should be perfect – whether you’re dressing as a 1920’s socialite or a flesh-eating zombie!