Welcome, creatures of the night and costume connoisseurs! At Halloween Shop, we want every purchase to be as perfect as a full moon on All Hallows’ Eve. If your spooky selection needs adjusting, our returns policy is here to help – with fewer tricks and more treats!
🕐 Return Timeframe
You have 15 days from the delivery date to initiate a return or exchange. That’s enough time for even the slowest zombie to make a decision!
📦 Return Conditions
To ensure your return goes smoother than a ghost floating through walls:
- Items must be unworn, unwashed, and in original condition
- All original tags must be attached
- Items must be in original packaging
- Provide your original order number
🚫 Non-Returnable Items
Some items are too terrifying to return to their coffins:
- Accessories that have been opened or used
- Children’s costume sets with broken seals
- Custom or personalized items that would give even Frankenstein’s monster nightmares to reproduce
- Items purchased during our “Full Moon Flash Sales” (clearly marked at time of purchase)
🔄 The Return Process – Step by Spooky Step
- Contact Our Ghoulish Support Team within 15 days of delivery at [email protected]
- Fill Out Our Return Form (template provided below)
- Wait for Our Response – We’ll send you a return authorization and shipping instructions faster than a witch can fly on her broomstick
- Package Your Items Securely – Use the original packaging if possible
- Ship to Our Haunted Headquarters at:
309 Brooke Court, Panama City, US 32404 - Keep Your Tracking Number – Like a vampire protecting his reflection, guard this number carefully!
💸 Refund Information
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days (faster than a skeleton can rattle its bones!)
- Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless we sent the wrong item or it arrived damaged
🔄 Exchange Process
Want to trade your zombie costume for a 1920’s flapper dress? Exchanges follow the same process as returns. Include your exchange request in your return form, and we’ll ship your new item once we receive the return.
📝 Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Halloween Shop Ghouls,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date you placed order]
Items to Return: [List items with sizes/colors]
Reason for Return: [Size issue, wrong item, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]
Please send me the return authorization and instructions at your earliest convenience.
Spookily yours,
[Your Name]🚚 Damaged or Wrong Items
If your item arrived looking like it lost a fight with a werewolf, or if we sent the wrong spellbook entirely, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “double double toil and trouble!”
👻 Questions?
Our monstrously helpful support team is waiting to assist you:
Email: [email protected]
Address: 309 Brooke Court, Panama City, US 32404
Website: creepywearshop.com
Remember: At Halloween Shop, we believe every costume should be perfect – whether you’re dressing as a 1920’s socialite or a flesh-eating zombie!